Frequently asked questions

No. Vuvgo is a private visa application assistance company. We help travellers prepare, check and submit applications, but we are not a government agency, embassy or consulate, and we are not endorsed by or connected to any of them.

You can complete many applications yourself, directly with the authority, and it will usually cost you less. Travellers choose Vuvgo because they would rather not spend the time: we guide the form field by field, check your answers and documents against the destination's current rules, handle the submission, and stay available if anything comes up. You are paying for the handling and the support, not for a better chance of approval.

No, and no service honestly can. The relevant government authority makes the final decision on every application. What we can do is make sure the application it receives is complete, consistent and correctly submitted, which is where most avoidable refusals come from.

Our service fee covers reviewing your application, checking it for the errors that cause most delays, filing it with the relevant authority, and supporting you until a decision is made. It is separate from — and in addition to — the government fee. Both are always itemised before you pay.

Yes. You can complete an application for another traveller as long as you enter their details accurately. For families or groups, add each traveller to the same order so they are processed and tracked together.

Most foreign travellers need a travel authorization before entering their destination. Whether you need one — and which type — depends on your nationality and destination. Check the relevant country page on our site for the exact rules.

Often yes. For many destinations, members of diplomatic missions and accredited international organisations still need a travel authorization (for example, Kenya requires diplomats to complete an eTA). The authority may waive the fee, though optional expedited handling can still be paid for.

No. Each traveller needs their own authorization. You can add several applicants to a single Vuvgo order so they are submitted and tracked together.

Choose your destination, pick the authorization type (eVisa or eTA), complete the guided form, and pay. We review every detail, submit to the authority on your behalf, and email you each status update until your authorization is issued.

You receive a confirmation with your order reference. We check and file your application, then email you when the decision is made. You can also check progress any time on the Track order page.

Generally: a passport valid for at least six months with a blank page, a recent passport-style photo (where required), your travel and accommodation details, and a payment method. The exact requirements are listed on each country page.

A recent, clear, passport-style photo: plain light background, full face visible, neutral expression, no glasses, and no head coverings except for religious reasons.

It depends on the destination and authorization type. We always show the government fee and our service fee separately. For example, the Kenya eTA government fee starts around US$30; our service fee depends on the processing speed you choose (a faster speed costs a little more per applicant). See our Pricing page for every destination.

Yes. The government fee and the Vuvgo service fee are itemised separately, per traveller, on the confirmation step — before you enter any payment details. Nothing is added afterwards.

Major cards (Visa, Mastercard, American Express, JCB) and PayPal. All payments are encrypted and handled by a secure payment provider.

It varies by destination — often within a few business days. For example, the Kenya eTA takes up to 5 business days (excluding weekends and public holidays). Faster tiers are available. Apply at least two weeks before you travel to be safe.

No. Government processing times can vary and are outside our control. Emergency and Rush handling refer to the speed of our own review and submission workflow — how quickly a checked application reaches the authority — not to how fast the authority then decides.

Our support team emails you with exactly what is missing or unusable, and we hold your application until you have sent it. If the authority itself comes back with a request after submission, we pass it on the same day we receive it — these often carry a 48–72 hour deadline.

Use the Track order page with your order reference and the email you applied with — no login required. If you signed in, you can also see all your orders under My account.

Our service fee is refundable before we submit your application to the government. Once it has been filed, government fees are generally non-refundable. See our Refund Policy for full details.